Privacy policy
PRIVACY POLICY
1. Introduction
Adenzo Comfies Limited (“Adenzo”, “we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Kenya Data Protection Act, 2019.
This Privacy Policy explains how we collect, use, process and protect your personal data when you visit or make a purchase from www.adenzo.shop (the “Website”) or interact with us in our physical store in Broadwalk Mall, 2nd Floor and Village Market, New Wing, 1st Floor, through our services.
By using our Website or providing your information, you consent to the practices described in this Privacy Policy.
2. Definitions
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
2.1 Personal Data
“Personal Data” means any information that identifies or can be used to identify an individual, including but not limited to name, phone number, email address, delivery address and transaction details.
2.2 Data Subject
“Data Subject” refers to any individual whose personal data is collected, processed or stored by Adenzo Comfies Limited.
2.3 Consent
“Consent” means any freely given, specific, informed and unambiguous indication of a Data Subject’s agreement to the processing of their personal data.
2.4 Processing
“Processing” means any operation performed on personal data, including collection, recording, organization, storage, retrieval, use, sharing or deletion of such data.
2.5 Collection
“Collection” refers to the act of gathering personal data directly from you or automatically when you interact with our Website or services.
3. Information We Collect
We may collect and process the following types of personal information:
3.1 Information You Provide
- Full name
- Phone number
- Email address
- Delivery address
- Order and transaction details
- Any information provided when contacting customer support
3.2 Automatically Collected Information
- IP address
- Device type and browser
- Pages visited and browsing behavior
- Cookies and usage data
3.3 Payment Information
We do not store your payment details. Payments are processed securely through third-party payment service providers.
4. How We Use Your Information
We process your personal data for legitimate business purposes, including:
- Processing and fulfilling orders
- Managing deliveries and logistics
- Handling returns, exchanges and refunds
- Communicating with you regarding orders, inquiries or support
- Improving our website, products and services
- Sending marketing communications (only where consent has been provided)
- Preventing fraud and ensuring system security
- Complying with legal and regulatory obligations
We only process your data where:
- You have provided consent
- It is necessary to fulfill a contract
- It is required by law
5. Sharing of Personal Information
We may share your information with:
- Delivery partners (for order fulfillment)
- Payment service providers
- IT and system service providers (e.g., hosting, analytics)
All third parties are required to handle your data securely and only for the intended purpose.
We do not sell, rent, or trade your personal information.
6. Cookies
Adenzo uses cookies and similar technologies to enhance your experience on our Website.
Cookies help us to:
- Enable core Website functionality
- Improve user experience
- Analyze Website traffic
- Remember user preferences
You may disable cookies through your browser settings. However, this may affect certain Website features.
By continuing to use our Website, you consent to our use of cookies.
7. Data Storage and Retention
Your personal data is stored securely using appropriate technical and organizational measures to prevent unauthorized access, loss, misuse, or alteration.
We may store your data:
- On secure internal systems
- With trusted third-party service providers under strict confidentiality obligations
We retain personal data only for as long as necessary to:
- Fulfill the purpose for which it was collected
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
Once no longer required, data is securely deleted or anonymized.
8. Your Rights
Under the Kenya Data Protection Act, 2019, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent
- Object to direct marketing
To exercise your rights, contact us at: contact@adenzo.co.ke
9. Marketing Communications
Where you have given consent, Adenzo may send you marketing messages via:
- SMS
You may opt out at any time by:
- Clicking an unsubscribe link (where available), or
- Contacting us directly
10. Third-Party Websites
Our Website may contain links to third-party websites. Adenzo Comfies Limited does not control and is not responsible for their privacy practices.
We encourage you to review their privacy policies before providing personal data.
11. Changes to This Privacy Policy
Adenzo reserves the right to update or modify this Privacy Policy at any time.
Changes will be posted on this page and take effect immediately upon publication. Continued use of the Website constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:
Email: contact@adenzo.co.ke
Phone Number: +254 743 190 290 / +254 728 999 111